Return Policy

Return Policy 2017-09-14T12:56:24+00:00

For returns or exchanges, we ask that the customer please contact our customer service team within 72 hours of receipt of the shipment. We will accommodate the customer’s request as best we can. Shipments sent to the customer in error will be at no charge. Any unopened products may be returned on the customer’s behalf and will incur a 20% restocking fee. The customer pays for the return shipment cost.

To return a product:

  1. Contact our customer service team at (360) 988-5020 to make return arrangements.
  2. Send shipment to:
    Drench-Mate
    3203 Halverstick Road
    Sumas, WA 98295
  3. Include a copy of your invoice.

There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.

When you visit our site and when you communicate with us, we will not collect and use your personal information about you unless you provide us that information voluntarily. You will be added to the Newsletter at the time of purchase but you are welcome to unsubscribe to it at any time.

We appreciate your interest in our website and products. If you have any question regarding the privacy of your information feel free to contact directly via phone or email at info@drenchmate.com